How do I offer a Partial Refund?

To offer a partial refund:

  1. Go to your Returns dashboard.
  2. Select View return details beside the item.
  3. Select Offer a partial refund and then Continue.
  4. Enter the amount you wish to offer the buyer.
  5. You can choose to add a message to the buyer.
  6. Select Send offer.

You can only offer a partial refund once, and the buyer can choose to accept or reject your offer.

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