How do I offer a Partial Refund?
To offer a partial refund:
- Go to your Returns dashboard.
- Select View return details beside the item.
- Select Offer a partial refund and then Continue.
- Enter the amount you wish to offer the buyer.
- You can choose to add a message to the buyer.
- Select Send offer.
You can only offer a partial refund once, and the buyer can choose to accept or reject your offer.